Soft skills Masterclasses and training interventions are needed now more than ever. So many companies and organisations focus and promote on so-called ‘hard’ or technical skills that they overlook the fact that effective soft skills are a critical part of a manager, or a team leader’s arsenal, as indeed they are for all high performing teams.
It’s almost impossible to function effectively without updating and honing critical soft skills for leadership, performance, influence and impact:
- Negotiating and dealing with conflict
- Emotional control and effective thinking
- Confidence, stress management and resilience
- Presenting and public speaking
- Rapport building and communicating
- Leading and managing by coaching
Investment in soft skills development remains a vital part of ensuring improved business performance for the following reasons:
- Soft skills Masterclasses and training not only develops the staff involved, but also sends a message of commitment and faith that is so lacking in today’s pressured environment. Indeed the Chartered Institute of Personnel and Development’s (CIPD) recently reported that “employees are much more likely to be among the 22% currently looking for a new employer if they express low trust in their senior managers, are dissatisfied with their job or are under excessive pressure every day.”
- Soft skills Masterclasses and training will also address what CIPD research calls the “… ‘reality gap’ in the capability of UK plc’s 8 million managers, undermining attempts to boost economic growth… three quarters of employers report a lack of leadership and management skills and too many managers have an inflated opinion of their ability to manage people.”
It’s stating the obvious that employee satisfaction with their managers correlates strongly with retention and improved staff performance – both are vital in an environment of tight budgets and pressure to deliver ever higher targets.
And yet there is clearly a huge soft skills deficit where managers and team leaders have very little idea of how to motivate and develop high performing teams, and even worse, have no idea how their behaviour impacts others in the workplace or within their teams, with dire consequences for morale and productivity.
Ben Willmott, Head of Public Policy at the CIPD, comments: “Leadership and management capability continues to be an Achilles heel for UK plc, despite mounting evidence that these are ‘skills for growth’ essentials.”
Interested in reflecting on how your own team performance could be improved? Contact Kiki today for a confidential, no-obligation chat.